Return Policy

If The Product is Damaged

If your product is damaged at the time of delivery, please contact us immediately. You can return it within 02 days. Your product may be eligible for a refund or replacement depending on the product category.

Complains received beyond 02 days after delivery is NOT guaranteed to receive a refund or replacement. 

Because we believe if the goods are damaged or malfunctioned, it should not take more than 1-2 days to identify. Usually in first trial the errors can be spotted. 

If the item is damaged because of electrical short circuit or misuse of the customer in that case no refund will be issued. 

If The Item is Broken

If the item arrived broken, please contact us within 02 days from the delivery date. Please include all of its accessories during return.

We'll send a new replacement or refund the amount once we receive the returns at our warehouse and verify the claim. 

This process may take 48-72 hrs from the time we receive it in our warehouse. We usually issue a pre-paid return label to the customer in such case. 

 

If the Item is Defective

We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us some proofs:

- Photos of the front and the back of the package or box

- Partial shipment slips (if applicable)

- Clear video demonstration of the defects. 

Please note that a "video-proof" is 100% required in order to understand the error. We DO NOT accept any photo or screenshots. 

 

If the product is "No longer needed"

Please note that some products are not eligible for a return if the product is "No longer needed". 

If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs-

- How the product varies from what we described on the product page.

- Video or image proof of the product packaging or shipment receipt.

- Tracking number or order ID.

We need any two of the above supporting documents in order to help you with the claim. 

 

Photos or a video of the incorrect item;

Photos or a video showing the problem occurred with this product Or the arrived quantity item is less/much, it is acceptable to return. Don’t need to pay charges for this.

 

Return Used Products if Unsatisfied

Generally, if you are not satisfied with our products by using, you can return it within 14 days after delivery to receive a replacement or a refund of its price minus the shipping fees.

Please check the respective product page to learn about product specific return policy.

This general 14 day return policy will be superseded by the page specific guarantee.

In other word, we'll treat the page specific return policy as final and superior over the general 14-day policy.

For returning such item, please ensure the following-

• Product must be in original condition
• All accessories must be included

Once we receive the return in our warehouse, a dedicated agent will review your case and verify the receipt. If everything looks good, we'll process the refund within 2-7 business days. 

Our Return address:

 

Warehouse NO:1 , 17th Street Umm Ramool Dubai - UAE

Please ensure to return the item with its original packaging and accessories in the same condition as when you received it.

If the return doesn't contain the original packaging or accessories, you'll NOT be eligible for the refund. 

 

Refund because of delayed shipment

All of our product pages clearly mentions about the expected shipping time. Shipping time will vary based on the products size, weight, stock availability and fulfillment center location.

Please note that 90% of our products are delivered within the promised delivery time.

If the shipping delay is caused by uncertain and unpredictable occurrence that we have no control over such as natural disasters, outbreak of disease, riots, political unrest etc then we communicate our customers about the delay.

In such cases, if the products are already shipped from our warehouse or in transit then it will NOT be eligible for refund.

 For "Free shipping" orders customers do not pay any shipping cost upfront. 

If a product is shipped but not received within 2-7 business days, you can contact our customer support for an explanation of the delay. We'll try to provide you a best possible solution. 

We try our best to ship the goods asap but considering the current pandemic situation we DO NOT accept complete refund if the product is not delivered within 7-12 business days.

Moreover, Goods that are in transit is NOT ELIGIBLE for complete refund. 

You need to receive the product first. After receiving the product, if you still wish to proceed with the refund then return the product to our given warehouse address first.

Once return is received and confirmed by the warehouse, your refund will be processed within 72 hrs. 

Refund because of failed delivery

If a product's delivery is failed because of customer's negligence or unresponsiveness in that case you will NOT be eligible for ANY refund.

If the delivery is failed for any valid reason such as sickness, unavailability in the town, natural disaster, family emergencies etc in that case you may apply for a refund. The amount to be refunded should be entirely depend on the company's decision.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company. It may take 2-7 business days before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@careme.ae